Starbucks Manager

Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.

Kessler Richmond Hill is a master planned development anchored by a dual branded hotel – a 100-room Courtyard by Marriott and a 100-room Residence Inn by Marriott. Set to open in late 2026, the new development brings Kessler’s signature blend of elevated design, artistic inspiration, and best-in-class Southern hospitality to one of Georgia’s fastest-growing communities. Just a short drive from Savannah, this new destination blends convenience with character — offering a stay that feels both nostalgic and entirely new.

Perfectly positioned along the I-95 corridor, the hotel is designed for today’s traveler — welcoming families, business travelers, and road-trippers alike. As Richmond Hill continues to grow with a new high school, hospital, and manufacturing hubs, the hotel will also offer flexible meeting space for both corporate and community events. Also included in the development is a new drive-through Starbucks — set to open in late 2025 — adding even more convenience for guests and locals alike.

The Store Manager brings the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in our community. They delight and uplift customers through a human connection. Their work goes beyond a perfectly made beverage; it’s about human connection. They enjoy being able to achieve these aspirations autonomously, while leveraging our world class brand and business practices. 

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Oversee all aspects of the daily operation of Starbucks.
• Supervise Starbucks personnel.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of issues as they arise.
• Keep F&B Director fully informed of all problems or matters requiring his/her attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Participate in daily operations, set as banking, providing customer service, cleaning, and assisting customers with complaints.
• Expected to work with Baristas during busy times.
• Provides coaching and direction to the store.
• Prepare and submit required reports in a timely manner.
• Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
• Monitor quality of service in Starbucks.
• Provides coaching and direction to the store environment and key business indicators to identify problems, concerns, and opporuntunities for improvement to provide coaching and direction to the store team to achieve operational goals.
• Assist in menu planning and preparation.
• Ensure compliance with all health and sanitation regulations.
• Ensure compliance with SOP’s.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Understand, implement and monitor corporate promotions in store.
• Ensure the training of employees on SOP’s and technical job tasks.
• Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
• Interview candidates for Starbucks positions and follow standards for hiring approvals.
• Complete tip reporting.
• Ensure overall guest satisfaction.

• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.